Responsible Gaming

At Vextrino, we are committed to creating an environment where all our guests can enjoy themselves responsibly. We strive to promote a positive atmosphere that prioritizes the well-being of our guests while providing exceptional entertainment experiences.

Our Commitment

Vextrino is dedicated to promoting responsible entertainment by:

  • Providing a safe and welcoming environment for all our guests
  • Training our staff to recognize signs of concern and to provide appropriate assistance
  • Offering resources and support for guests who may need assistance
  • Ensuring all entertainment activities are conducted with integrity and transparency
  • Preventing underage access to adult entertainment areas

Guest Responsibility

We encourage our guests to enjoy their experiences at Vextrino properties responsibly by:

  • Setting personal limits for entertainment activities
  • Taking regular breaks from entertainment activities
  • Balancing entertainment with other resort activities
  • Refraining from entertainment activities when feeling stressed or emotional
  • Being respectful of other guests and staff

Entertainment Limits

We offer a variety of tools and options to help guests manage their entertainment experience:

  • Time management reminders
  • Voluntary self-limitation programs
  • Time-out periods
  • Voluntary self-exclusion from entertainment areas
  • Access to professional support resources

Staff Training

All Vextrino staff receive specialized training to:

  • Understand the principles of responsible entertainment
  • Recognize potential signs of concern
  • Provide appropriate information and assistance to guests
  • Handle situations with sensitivity and respect
  • Ensure underage individuals do not access adult entertainment areas

Support Resources

We are committed to providing information and resources for guests who may need assistance:

National Problem Gambling Helpline

Confidential, 24/7 support for those affected by problem gambling.

Phone: 1-800-522-4700

Website: ncpgambling.org

Gamblers Anonymous

Fellowship of individuals who share their experiences to help others recover.

Website: gamblersanonymous.org

GamCare

Provider of information, advice, and support for anyone affected by problem gambling.

Website: gamcare.org.uk

BeGambleAware

Information and resources to help people make informed decisions about their gambling.

Website: begambleaware.org

Contact Us

If you have any questions about our responsible gaming practices or need assistance, please contact our Responsible Gaming team:

Email: [email protected]
Phone: +1 (800) VEXTRINO